Manually configuring BlackBerry


BlackBerry devices do not include an ActiveSync client by default. Several third party vendors offer commercial software. Open-Xchange recommends the ActiveSync client from the AstraSync company. You can find a test version of the ActiveSync client as well as further information on the AstraSync web site http://www.astrasync.com.

The following instructions describe how to configure the ActiveSync client from the AstraSync company on your BlackBerry.

Note: Due to access restriction to the BlackBerry memory, software from third parties cannot use all functions of the device. Thus, the ActiveSync client cannot use the BlackBerry email application. The ActiveSync client can use the other BlackBerry applications for calendars and contacts.

To configure your BlackBerry using the AstraSync software:

  1. Use the browser of your BlackBerry to download and install the AstraSync software. Note: To use the Groupware Server, version 3.0.20 or newer is required. Depending on your BlackBerry software, you will find the AstraSync software either in the download folder or in the main menu.

  2. On the AstraSync License Agreement page, select Accept.

  3. On the Network Settings page, AstraSync checks the network connection and displays the result. Select Next.

  4. On the Server Configuration page, enter the following data:

    • the email address you use for the email account on the Groupware Server

    • your servername: OX_DOMAINNAME

    • your access information (user name and password) for the Groupware Server. Note that the username and the password are case-sensitive. If your user name contains the @ character, enter the characters preceding the @ in the User name field, and the characters following the @ in the Domain field. Example: For the user name mike@ox.io, enter mike for the user name and ox.io for the domain. If your user name doesn't contain the @ character, enter the user name in the User name field, and the defaultcontext name in the Domain field.

    • If your server uses encryption, enable Use SSL

    AstraSync checks the connection to the server and displays the result. Select Next.

  5. On the Sync Setting page, select the data that should be synchronized. Select Next.

Result: Your BlackBerry mobile phone is configured to use the Groupware Server. AstraSync starts now a first synchronization. For questions about the functions and the settings of the AstraSync software, please consult the AstraSync documentation.

For practical uses, note the following.