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Using a trace file and AVZ scriptAfter you report a problem to Kaspersky Lab Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Security and send it to Kaspersky Lab Technical Support. Kaspersky Lab Technical Support specialists may also ask you to create a trace file. The trace file allows you to trace the process of performing application commands step by step and determine the stage of application operation at which an error occurs. After analyzing the data you send, Kaspersky Lab Technical Support specialists can create an AVZ script and send it to you. By running AVZ scripts, it is possible to analyze active processes for threats, scan the computer for threats, disinfect or delete infected files, and create system scan reports. |
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